COMMERCIAL · 24/7 PRIORITY
Caspian runs a dedicated emergency dispatch line for commercial contract clients. Your call goes to a real person who already knows your building — not a generic call centre. Contract clients skip the queue, pay no after-hours surcharge, and get a documented response on every call. Typical SLA: under 60 minutes for the downtown core, under 90 minutes across the GTA. Every dispatch is tracked, timestamped, and reported back to you monthly.
Our priority dispatch is built around the situations that close restaurants, alarm building automation, or end up on a property manager's after-hours phone. Plumbing, mechanical, refrigeration, and tenant calls — under one line.
Burst pipes, sewer backups, riser shutdowns, no hot water across a building. We isolate, stop the damage, and get water back up — same call.
No heat, no cool, BAS alarms, RTU failures. Mechanical-licensed techs respond with refrigerant, controls tools, and the parts to actually fix it on the spot.
Lockouts, low-water cut-offs, circulator failures, glycol top-ups. We know commercial boiler plants — atmospheric, condensing, modular — and we carry the controls.
Walk-in cooler, beer keg, restaurant prep-line, retail display. When inventory is on the line, our refrigeration-certified techs are dispatched first.
Failed backflow preventer, City of Toronto compliance flags, suspected cross-connection. Certified testers respond, isolate, repair, and re-certify.
Hand us your after-hours tenant line. We field the call, triage it, dispatch the right trade, document the visit, and report the ticket back to the PM by morning.
Contract pricing isn't just a discount — it changes how the call is answered, how fast a tech is on-site, and what shows up in your inbox the next morning.
01 — Dedicated dispatch line
Your call goes to a dedicated commercial line staffed by a real person who already has your portfolio, access notes, and after-hours contacts open in front of them — not a generic call centre reading from a script.
02 — Priority response window
Contract clients are dispatched ahead of everyone else. Typical response is under 60 minutes for downtown Toronto and under 90 minutes across the GTA. We track every response time and report against the SLA monthly — no marketing-speak, real numbers.
03 — No after-hours surcharge
Contract clients pay the same hourly rate for an emergency response at 2am Sunday as they do for a scheduled call Tuesday afternoon. No "premium" hours, no weekend multiplier, no holiday markup. Your budget is predictable, even when the building isn't.
04 — Documented service tickets
Every emergency dispatch generates a service ticket with timestamps, response time, on-site findings, parts used, photos, and a recommendation. Filed as a PDF within 48 hours — ready for the board, the auditor, or insurance.
Priority service contracts aren't for homeowners or one-off jobs — they're for operators and property managers whose phone rings when something stops working in the middle of the night.
01 — Property managers
Hand us your after-hours tenant line. We field the call, dispatch the right trade, and email you the documented ticket by morning. One vendor, one number, one report.
02 — Restaurants + food service
Walk-in down, grease trap overflow, hood-side gas, no hot water for the dishwasher — downtime closes the doors. We respond first, work after close when we can.
03 — Retail + commercial offices
Quarterly preventive contracts paired with priority emergency response. Failures get addressed before opening, and after-hours work doesn't interrupt the business day.
04 — Multi-tenant industrial
Industrial buildings with shared boilers, RTUs, or risers — one Caspian contact handles tenant escalations, building-side mechanical, and after-hours dispatch.
PRIORITY COVERAGE
Tell us the portfolio — number of properties, types, and where they sit in the GTA. We send back a priority service agreement with the SLA, dispatch line, and pricing in writing. Most contracts are in place within a week.