COMMERCIAL · MULTI-UNIT RESIDENTIAL
Condos, low-rise apartments, and townhouse complexes across Toronto and the GTA call Caspian because the same crew handles in-suite tenant work and the common areas — lobby, corridor, garage, mechanical room — without rotating new faces through the building every visit. We bill on a board-friendly structure with itemised service records, hold a single point of contact for the property manager, and keep the 24/7 line staffed for tenant emergency calls at 2am.
From the suite-side tenant call to the boiler room downstairs, Caspian handles the entire plumbing and mechanical stack a multi-unit property runs on — under one contract, with one crew that learns the building.
Tenant-initiated calls — leaks, clogs, fixture failures, in-suite hot water — handled with tenant-friendly scheduling. Board-approved scope of work and rates filed up front, no surprise charges back to the corporation.
Lobby washrooms, corridor risers, garage-level drainage, party-room kitchenettes, mechanical-room piping. The shared infrastructure that gets ignored until it floods — we schedule preventive runs so it doesn't.
Annual boiler service for low-rise apartment and condo plants, hydronic loop balancing, expansion-tank and pump replacement, glycol top-ups, combustion analysis. Documented for TSSA records and reserve-fund reporting.
Hydro-jetting of garbage chute discharge, compactor-room drains, and main waste stacks. Scheduled overnight runs that clear grease and debris before they back up into the lowest-floor suites.
Central DHW tank replacement and service, recirculation pump repair, mixing-valve and aquastat tuning, in-suite tankless installs. We keep domestic hot water moving so tenants don't run cold while the loop wakes up.
Camera inspections of building laterals, sewer ejector and sump pump service, storm-drain clearing for garage entries and roof drains. Preventive maintenance schedules tied to spring-melt and fall-leaf seasons.
The difference between a contractor that survives a board review and one that doesn't is rarely the trade work — it's the access, the paperwork, the invoice format, and whether the same tech walks in next time.
01 — Access coordination
We coordinate access directly with concierge or building manager — you don't field every appointment call. Tenant notices, elevator bookings, fob access, garage-level parking for the service van — all handled on our side before the crew rolls.
02 — Documentation
Every visit gets a documented service ticket with photos, findings, parts, and labour — filed within 48 hours and ready for board meetings, audits, or insurance claims. The format your owner expects and your auditor will accept.
03 — Invoicing
Contract clients get a flat monthly invoice for scheduled work, with itemised add-ons quoted and approved before they happen. No surprise emergency markups for billed-after-the-fact work — the rate sheet is the rate sheet.
04 — Continuity
Building knowledge stays in the field. The plumber who replaced the booster pump last year is the one we send when it acts up again — fewer "what's wrong this time" calls, faster diagnosis, less time inside a tenant's suite.
Different vintages, different mechanical systems, different paperwork. We've worked across the full multi-unit residential mix in the GTA — from 1960s low-rise plants to modern high-rise hydronics.
01 — High-rise
In-suite tenant calls, mechanical-room booster pumps and DHW plants, common-area lobby and corridor plumbing. We handle full-stack work for buildings from a few floors up to 40+ storeys across downtown and North York.
02 — Low-rise
Older boiler plants, common laundry-room drains and supplies, aging cast-iron sewer lines. We bring vintage-system experience to walk-up and mid-century apartment buildings where every system has its quirks.
03 — Townhouse
Shared utilities and common drainage runs, multi-meter water service, common-element sump and storm systems. Coordinated scheduling across multiple addresses without losing the thread on what's been done where.
04 — Mid-rise
Ground-floor retail plumbing alongside residential floors above — separate billing streams for commercial tenants and the residential corporation, properly allocated by metering point and shared infrastructure.
GET A QUOTE
Tell us the building type, unit count, and whether you need a one-time service call, a board-approved scope of work, or an ongoing contract. We respond inside 24 hours — usually same day — and tenant emergencies jump the queue for contract clients.